The Good Guys Marion is a trusted retail brand located in Marion, South Australia. With a focus on providing quality products and excellent customer service, The Good Guys Marion offers a wide range of household appliances, electronics, and technology. Known for their competitive prices and reliable delivery services, the store has built a strong reputation within the community. The friendly and knowledgeable staff at The Good Guys Marion are dedicated to helping customers find the best products to suit their needs, whether it's a new fridge, dishwasher, or other home essentials. With a commitment to customer satisfaction, The Good Guys Marion continues to be a go-to destination for shoppers looking for top-notch appliances and electronics.
Reviews
Just terrible. Sold me a TV with a cracked screen, then when I called to get it replaced they hand-balled me to the manufacturer which is illegal under ACCC law. When they finally agreed to replace it and booked it in for delivery. They just "forgot" to deliver it. Throughout the replacement process I got countless "I'll look into it and call you back", they never called back (surprise). After nearly two weeks without a working TV, they weren't even willing to upgrade or add a discount to compensate.
If you are unfortunate enough to have to deal with them, ask for Shirley, she is the only competent one there.
Absolutely AMAZING service from Hayley, Vicki and Rejina! All staff member were absolutely slammed with customers this weekend with it being Black Friday sales but they went above and beyond. So helpful and patient, especially when the eftpos facilities crashed at 4:50pm. Nothing was too hard for them. Such great customer service, they made everything a breeze! Will be sure to come in and visit again all thanks to these beautiful ladies!
Bought a phone - sale went through smoothly. Staff who assisted knew the product. Was very helpful.
Purchased the dishwasher and paid extra for delivery and installation. The dishwasher was delivered without any indication when the installtion will be. The dishwasher is sitting in the middle of the kitchen an no one answer the phones what is the next step.
I thought when I booked the date for the delivery that's for delivery and installation.
Their online chat is useless.
So disapointing!!!
Need to change their commission structure as sales people were actively trying to avoid customer's. Old mate on his mobile arguing in another language while pointing at other departments if anybody got close enough to ask a question. Don't know who runs this particular franchise, but if I took private calls loudly in another language while waving customer's enquiries away, i'd be packing up and having my pay finalised same day.
Not so GOOD with their customer experience, was disappointing. Bought a product that had a part missing, inquired about it to the Manager Tony, he had no idea even if that missing part was essential. I mean they sell products which they don't know about. Anyways, the manager asked me to send photos for detail information, did it from my side but never received an acknowledgment of it in email or any updates about whether they were even putting an effort to fix the issue. Eventually, had to go to the store as it was just frustrating to wait without any information about what they were doing to recite the issue.
Disappointing when looking for a delivery to happen today as promised a week ago
Paid for goods in full a week ago
Received a text to say delivery would be between 3 and 5
Waited and then at 5.45pm got another text saying deliver would be in 14 minutes which was ok
Low and behold 60 seconds later got another text telling me the delivery would now be the next day
Someone from ANC rang and said they couldn’t make the delivery as they ran out of time
He was very hard to understand and wouldn’t give me a definite new delivery time
Had to send the installers away and will now have to get them back when and if the goods arrive
Should have paid attention to the previous reviews
Seriously go to Harvey Norman
My experience with them was very bad as I bought a laptop and it did not last for two months and when we reviewed them unfortunately the treatment was very bad. Unfortunately, there was no courtesy from the employees we dealt with
Location
Shops T2 & 3, 820 Marion Rd, Marion SA 5043, Australia
Hours
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Monday
09:00 AM - 05:30 PM
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Tuesday
09:00 AM - 05:30 PM
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Wednesday
09:00 AM - 09:00 PM
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Thursday
09:00 AM - 05:30 PM
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Friday
09:00 AM - 05:30 PM
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Saturday
09:00 AM - 05:00 PM
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Sunday
10:00 AM - 05:00 PM
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